Cancellation Policy

At Fonoge, we understand that plans may change, and we want to provide you with a smooth and stress-free shopping experience. This Cancellation Policy outlines when and how you can cancel your order, along with details regarding eligibility and refunds.

1. Eligibility for Cancellation

You may request a cancellation if your order meets the following conditions:

  • The order has not yet been shipped.

  • The order has not yet been processed for shipping (picked, packed, or handed over to a carrier).

If both conditions are satisfied, your order will be eligible for cancellation.

2. Cancellation Process

To cancel your order, please contact our customer service team at [email protected].

When submitting your request, kindly include the following details:

  • Your order number

  • The reason for cancellation

  • Your full name and contact information

Our team will review your request promptly. If your order is eligible, we will process the cancellation and confirm via email.

3. Refund Process

  • Once your order has been successfully canceled, you will receive a confirmation email with details of your refund.

  • Refunds are typically processed within 5–7 business days.

  • The time it takes for funds to reflect in your account may vary depending on your bank or payment provider.

4. Orders Not Eligible for Cancellation

Please note that we are unable to cancel or issue refunds for:

  • Orders that have already been shipped.

  • Orders that have already been processed for shipping.

In such cases, you may need to wait until the product is delivered and then follow our Return & Refund Policy.

5. Special Notice

  • This Cancellation Policy applies to all orders placed directly through the Fonoge website.

  • If your purchase was made through a third-party retailer or marketplace, please refer to their specific cancellation policies.

6. Customer Support

If you have questions or concerns regarding our cancellation policy, please contact us at:

📧 Email: [email protected]

We are always here to assist you and ensure your shopping experience with Fonoge remains positive and worry-free.