Privacy Policy

At Fonoge, safeguarding your privacy is one of our highest priorities. We are committed to protecting your personal information, maintaining your trust, and ensuring transparency in how your data is handled. This Privacy Policy explains the types of information we collect, how we use it, how it may be shared, and the measures we take to keep it secure.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

  • Personal Information: Name, email address, phone number, billing address, shipping address, and payment details.

  • Account Information: Login credentials, order history, and saved preferences.

  • Transaction Data: Purchase history, items ordered, payment confirmations, and refunds.

  • Usage Data: IP address, browser type, device identifiers, operating system, pages visited, and time spent on our website.

  • Marketing Preferences: Your choices regarding promotional emails, offers, and personalized advertisements.

2. How We Use Your Information

We process your personal data for the following purposes:

  • Order Fulfillment: To process payments, ship orders, and handle returns or exchanges.

  • Customer Support: To respond to inquiries, resolve issues, and provide assistance.

  • Service Improvement: To analyze usage patterns, enhance website functionality, and improve product offerings.

  • Marketing & Communication: To send promotional messages, newsletters, and personalized offers — with your consent where required.

  • Legal & Compliance: To meet legal obligations, prevent fraud, and ensure the safety of our services.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted third parties, including:

  • Service Providers: Shipping companies, payment processors, IT service providers, and marketing platforms that help us operate efficiently.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

  • Legal Requirements: When required by law, regulation, or legal process to protect our rights, property, or customer safety.

All third parties handling your information are contractually obligated to protect it and use it only for the purposes we specify.

4. Security Measures

We take the security of your personal information seriously. Our protections include:

  • Encrypted data transmission (SSL/TLS protocols).

  • Secure servers and firewalls.

  • Limited access to sensitive data by authorized personnel only.

  • Regular monitoring, testing, and updating of security protocols.

While we employ industry-standard measures, please note that no method of online transmission or storage is 100% secure.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access & Correction: You can request access to your personal data or correct inaccurate information.

  • Deletion: You can request that we delete your personal information, subject to applicable retention laws.

  • Marketing Preferences: You can opt out of promotional communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

  • Data Portability & Objection: In certain cases, you may request a copy of your data or object to its processing.

To exercise any of these rights, please contact us at [email protected].

6. Retention of Your Information

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy;

  • Provide services to you;

  • Comply with legal, tax, or regulatory obligations.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any significant updates will be posted on this page with a revised “Last Updated” date.

Last Updated: September 2025

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: [email protected]

We value your trust and are committed to protecting your personal information at Fonoge.