Return & Refund Policy

At Fonoge, your satisfaction is our top priority. If you are not fully happy with your purchase, we offer a clear and straightforward return and refund process to make things right. Please review the following policy carefully.

1. Eligibility for Return

To qualify for a return, your item must meet the following conditions:

  • The return request must be made within 18 days from the date you received the product.

  • The item must be unused, undamaged, and in its original condition, including all tags, labels, and packaging.

  • Items that show signs of use, alteration, or damage after delivery will not be accepted.

2. Return Process

To initiate a return, please contact our customer service team at [email protected] with the following details:

  • Your order number

  • The product name and item number

  • The reason for the return

Our support team will review your request and provide step-by-step instructions for completing your return.

Please note: Customers are responsible for all return shipping costs unless the return is due to an error on our part (e.g., wrong item, defective product).

3. Refund Process

  • Once the returned item is received and inspected, we will notify you by email regarding the status of your refund.

  • If approved, a refund will be issued to the original payment method used at checkout.

  • Refunds are typically processed within 5–7 business days.

  • The time it takes for funds to reflect in your account may vary depending on your bank or payment provider.

4. Exclusions

The following items are not eligible for return or refund:

  • Final sale items: Products marked as final sale or non-returnable at checkout.

  • Custom or personalized items: Products that have been customized, personalized, or made-to-order based on your specifications.

5. Purchases from Third-Party Retailers

This Return & Refund Policy applies only to purchases made directly through the Fonoge website.

If you purchased our products through a third-party retailer or marketplace, please refer to their specific return and refund policies.

6. Customer Support

If you have questions or need assistance with your return, our customer service team is here to help.

📧 Email: [email protected]

🕒 Support Availability: Monday to Sunday

At Fonoge, we are committed to ensuring your shopping experience is positive and hassle-free.